FREE SHIPPING ON ORDERS ABOVE ₹599  ·  USE CODE SNOW10 FOR 10% OFF
SNOW

── Returns & Exchange ──

Not happy? We'll
make it right.

Our return and exchange policy is simple: 7 days, no questions asked, no confusing process. Your satisfaction matters more to us than any single sale — and we mean that.

✓ 7-day return window✓ Free exchange on size issues✓ Refund within 5–7 business days

The Short Version

Everything you need
to know, simply.

↩

Returns

  • ·7 days from delivery date
  • ·Item must be unworn and unwashed
  • ·Original tags must be attached
  • ·Refund to original payment method
  • ·Processing time: 5–7 business days
Refund to source
Recommended
⇄

Exchange

  • ·7 days from delivery date
  • ·Exchange for different size or color
  • ·Free exchange — we cover pickup
  • ·New item dispatched within 24 hours of receiving original
  • ·One exchange per order item
Most popular option
⚠

Wrong or Damaged

  • ·Raise within 48 hours of delivery
  • ·Send us a photo on WhatsApp
  • ·We replace at zero cost to you
  • ·No need to return the wrong item
  • ·Priority resolution — same day
We fix our mistakes

How to raise a return
or exchange

3 simple steps. Takes less than 2 minutes.

1

WhatsApp us your order

Message us on WhatsApp with your order number (SNOW-XXXX) and tell us which item you want to return and why. A photo helps but isn't required.

WhatsApp: +91 99999 99999
2

We arrange pickup

We'll share a pickup date within 24 hours. Our courier partner will collect the item from your address — you don't need to go anywhere. Pack it in any bag with the original tags still attached.

3

Refund in 5–7 days

Once we receive and inspect the item, your refund is processed within 5–7 business days. It goes back to the same account, UPI, or card you paid with. We'll email you when it's done.

What we accept

✓ Eligible for return

  • ✓Unworn and unwashed items
  • ✓Items with original tags still attached
  • ✓Items in original packaging (if received)
  • ✓Returned within 7 days of delivery date
  • ✓Items with manufacturing defects
  • ✓Wrong size or wrong color received

✗ Not eligible

  • ✗Items that have been worn, washed, or altered
  • ✗Items returned without original tags
  • ✗Returns raised after 7 days of delivery
  • ✗Items damaged due to customer handling
  • ✗Innerwear or intimate apparel (hygiene reasons)

We're reasonable people. If you're unsure whether your item qualifies, just WhatsApp us a photo — we'll tell you honestly.

Your refund, explained.

Payment MethodRefund TimelineWhere it goes
UPI (Google Pay / PhonePe)3–5 business daysBack to UPI ID
Credit / Debit Card5–7 business daysBack to card
Netbanking5–7 business daysBack to bank account
Cash on Delivery5–7 business daysNEFT to your bank account

For COD orders: We'll ask for your bank account details (account number + IFSC) to process the NEFT transfer. We'll WhatsApp you once it's done.

Original shipping charges (if any) are non-refundable. Exchanges are always free.

Return questions, answered.

Yes — sale items are eligible for exchange (different size or color), but unfortunately we can't offer refunds on sale purchases. This is standard practice across Indian e-commerce, and we believe in being upfront about it. If you're unsure about sizing before buying a sale item, WhatsApp us — we'll help you pick the right size.

No problem at all — we don't require the original packaging. As long as the item has its original tags attached and is unworn and unwashed, any clean bag or box works perfectly for the return. Just make sure it's packed securely so it doesn't get damaged in transit.

Once our courier partner picks up your item, they'll send a tracking number via SMS to your registered mobile number. As soon as we receive and inspect your return at our warehouse, we'll WhatsApp you confirmation and immediately trigger the refund or dispatch your exchange.

Absolutely — each item in your order is treated separately. Just mention both items in your WhatsApp message (order number + item names) and we'll arrange a single combined pickup for both. You won't need to pack them together, but you can if it's convenient.

Absolutely, and honestly it's our most common request. Size fit can be tricky to judge online, so we handle size exchanges happily and for free. Just WhatsApp us within 7 days of delivery with your order number and the size you need, and we'll sort it out quickly.

We'll let you know immediately — no waiting around wondering. You'll have three options: choose a different color that's available, wait for a restock (we'll give you an honest timeline), or get a full refund for that item. We'll never keep your money if we can't fulfill the exchange.

Ready to raise a return?

The fastest way is always WhatsApp.
We're online Mon–Sat, 9 AM to 7 PM.

We respond to every message on working days.